Terms & Conditions

1. Definitions

a. Contract: These Terms & Conditions, all attached schedules, quotations, proposals, and correspondence.
b. Correspondence: All proposals, quotations, letters, emails, telephone conversations, etc. in relation to the event.
c. Client: The customer described in all Correspondence and schedules.
d. Event: All services, drinks, and meals as described in the Correspondence, schedules, and proposals.
e. Bookings: Any service booked and agreed between the Client and Masala Creations & Events Limited.

2. Venues

a. The Client is responsible for all venue charges (hire, cancellation, damages, security, penalties, commissions, etc.), including religious venues.
b. Full venue payment must be made 1 month prior to the event, unless otherwise agreed with the venue.
c. Masala Creations & Events Limited is responsible for damages caused by its staff.
d. If a venue introduces additional commissions or charges after booking, Masala Creations & Events Limited reserves the right to pass these on to the Client.

3. Alcohol / Bar

a. MMasala Creations & Events Limited is not responsible for providing alcohol.
b. If bar staff are supplied by Masala Creations & Events Limited, they are only responsible for serving alcohol.
c. If soft drinks are provided, quantities are estimates only. The Client is responsible if they run out.

4. Cake, Cake Stand & Cake Knife

a. Cakes, stands, and knives are the Client’s responsibility.
b. Catering staff will serve the Client’s cake; crockery is provided (excluding knife).
c. Cake set-up and display must be arranged by the Client or a family member/guest.

5. Acceptance of Booking

a. No booking is binding until Masala Creations & Events Limited receives written confirmation and a deposit.
b. The Contract is effective immediately upon:
i. Client signing the Contract, or
ii. Masala Creations & Events Limited receiving a deposit.
c. Services will not be performed unless deposits are received.

6. Payment

a. Deposit: 25% of the final balance (non-refundable) unless otherwise agreed in writing.
b. Payment Schedule:
i. 25% deposit on booking.
ii. 40% of balance 3 months prior to the event.
iii. Remaining 35% 1 month prior to the event.
c. Final payment is non-refundable.
d. All prices are exclusive of VAT unless stated.
e. Late payments will incur 3% above base rate daily interest.
f. Masala Creations & Events Limited reserves the right to suspend/cancel if payment dates are not met.
g. Client is liable for all venue or direct supplier costs, including penalties or late fees.

7. Guest Numbers

a. AFinal numbers must be confirmed 1 month prior to the event.
b. Numbers cannot be reduced after this date.
c. Guests below 150 incur a surcharge.
d. Last-minute bookings (within 6 weeks) = £15 + VAT per guest extra.
e. Additional guests on the day will be charged after the event.
f. Leftover food cannot be taken away due to health and safety regulations. Should the Client wish to do so, they must provide their own containers and sign a separate Food Takeaway Waiver on the event day, absolving Masala Creations & Events Limited of all liability.

8. liability of Delay

a. Any specific times and dates quoted are for guidance only. We accept no responsibility or liability and remain harmless for failure to deliver according to times specified.
b. In all cases, whether a time has been quoted or not, the time for carrying out an activity shall be extended by a reasonable time if delay is caused by instructions, or lack of instructions, from the Client or by industrial dispute or by any cause whatsoever beyond our reasonable control.

9. Cancellation

a. If the client wishes to cancel an Event, notice of cancellation from the Client must be made in writing to Masala Creations & Events Limited
b. The following minimum cancellation charges will apply:

• Deposit – 100% of deposit is non-refundable.
• Less than 90 but more than 30 days prior to the Event – 40% of the first installment paid.
• Less than 30 days prior to the Event – 100% of grand total.

c. Masala Creations & Events Limited may cancel an order, Booking or Event at any time, upon notice to the Client, if: (i) The Client is in breach of any of the Masala Creations & Events Limited Terms and Conditions including, without limitation, any term relating to payment; or (ii) The Client, being a company, has had a winding up petition presented against it, has entered into administration, receivership, liquidation or an arrangement with its creditors.
d. There would be no refund under any circumstances such as pandemics or any national/ worldwide epidemics.

10. Amendments

a. If the Client wishes to change a confirmed order, Masala Creation & Events Limited s must receive from the Client a written statement to this effect, and the request will be effective from the date of acknowledgment by Masala Creations & Events Limited.
b. It is not guaranteed that any requests for amendment will be met, however, all efforts will be made to accommodate the requirements in the written statement, subject to availability and payment by the Client of an Amendment Fee. Such fee will only be applicable should Masala Creations & Events Limited incur any costs as a result of the amendment.
c. Following one month prior to the event date, clients will not be able to make any changes due to the logistics.
d. Any changes made towards inceptive decisions on dates will incur an admin charge of £250.00. Such changes made to the event date must be within the same year.
e. Any stock provided by us may be subject to change depending on availability.

11. Additional Charges

The below points are subjected to an additional charge if these are expected of Masala Creations & Events Limited.
a. Unbranded events will result in an additional charge of £500.00.
b. Desserts are buffet only – if table service is required there is an additional surcharge of £2.00 per head. Premium desserts will incur a further charge to this.
c. Any proposals or requests made by Clients, necessitating the provision of event management or subsidiary services will account to an additional charge.
d. Tables will have a set up for a minimum of 10 guests only, no fewer than this.
e. Decor is solely the responsibility of the Client and their chosen decor supplier – Masala Creations & Events Limited is not responsible for any kind of set up.
f. The Client will be liable for the cost of cleaning any Masala Creations & Events Limited equipment caused by molten candle wax – please have appropriate equipment to ensure the avoidance of this.
g. Any delays over 1 hour will account to an additional charge.

12. Staff

a. Masala Creations & Events Limited shall bear no liability if waiting staff were to be late, as we employ waiting staff from various agencies.
b. All staff are at a fixed cost, who will arrive at the venue when required ahead of the event, and will stay until after the event closes for waste removal.
c. There will be a minimum of 2 waiting staff per three tables. Final numbers to be confirmed 1 month prior, following confirmation from the client.

13. Waste Removal

a. Where Masala Creations & Events Limited has been paid to do so, waste removal will be cleared by the catering staff at the end of each evening, and will be taken off site as well as disposed off.
b. By their own accord, anything else provided by the Client is to be removed by themselves.
c. The 10 bin liners per the client agreement are included within the price paid for waste removal. Any additional bags will incur a charge of £20.00 per bag.
d. Masala Creations & Events Limited will only dispose food and cardboard with the 10 bin bags which will be provided, this exempts any waste incurred from bar usage, such as glass bottles, cardboard boxes, etc. If additional bags for alcohol and glassware are required, this will result in an additional charge of £20.00 per bag. (i) If the Client were to not use the entire 10 bin bags, the following term authorises Masala Creations & Events Limited to still impose the fixed price.

14. Applicable to Cooking On Site for home events or venues with no kitchen

a. Waiting staff only available in pairs – they are charged at £60.00 per staff – working a minimum of 5 hours – any additional hours are charged at the hourly rate of £10.00 per hour.
b. Definition of cooking on site: (i) Fresh frying i.e. for fish, samosa, pakora, bhatoora, spring rolls etc. (ii) Reheat cooked food – which guarantees hot food for your guests. (iii) Cook rice fresh onsite. (iv) All other prep, eg. cutting and preparing salad. (v) Includes chafing dishes, serving spoons and fuel pots.
c. A cooking marquee is required in all weather conditions, we can provide this for £300.00, however if a Client wishes, they can provide their own marquee only if meeting the size requirements of 6m by 3m – minimum.
d. Tandoor – we can also supply a tandoor for fresh naans/breads etc for an additional £200.00 an additional chef will also attend to man this station.
e. Waste removal is the Client’s responsibility – Masala Creations & Events Limited can provide a waste removal service of £150.00 – maximum of 12 bin liners.
f. Travel charges will apply depending on distance.

• – The delivery price is £20.00 for Southall, Hayes, Northolt, Greenford, Perivale, Hounslow and Harlington. Delivery charges will apply thereafter, dependant upon distance.
• – Inside the London Orbital Motorway (M25), clients will be charged at £5.00 per mile.
• – Outside the London Orbital Motorway (M25), clients will be charged at £8.00 per mile.

15. Conditions / Force Majeure

a. Masala Creations & Events Limited shall bear no liability for loss, damage, delay, cancellation or failure of performance however arising caused in circumstances outside of its control including (but not limited to) acts of God, civil commotion, strike, work to rule or go slow, lock-outs, hostilities, acts of terror, fire, flood, exceptional adverse weather conditions, drought or inability to procure materials, venues or services except at increased prices due to any of the foregoing clauses (and in these circumstances Masala Creations & Events Limited may suspend or cancel the whole or any part of the Event). Masala Creations & Events Limited will endeavour to notify the Client as quickly as reasonably possible if a Force Majeure event occurs and a cancellation being made and refunds will be dealt with in accordance.
b. If property belonging to Masala Creations & Events Limited (or supplier to Masala Creations & Events Limited) is wilfully or negligently lost, damaged or stolen at an Event by the client or client’s guests, the replacement cost is payable by the Client within 7 days from the date of the invoice.
c. Accidental damage, loss or injury at an Event should be covered by the Client’s own insurance and no claim can be accepted by Masala Creations & Events Limited.
d. Masala Creations & Events Limited shall not be responsible for possessions brought to the Event by the Client or its guests.
e. The rights granted to the Client under this agreement may not be transferred or assigned to a third party without prior written consent of Masala Creations & Events Limited.

16. Limitations

a. Any loss or damage to equipment or property connected in any way to the Event will be the responsibility of the Client and all replacement and repair costs will be charged in full.
b. Masala Creations & Events Limited does not accept any responsibility for the loss or damage of personal property belonging to Clients or their guests. Neither Masala Creations & Events Limited nor its employees shall be liable for any death, injury, damage, loss, illness, delay or expense caused to the Client, its employees, licensees or invitees or any other person / persons attending the booked Event except insofar as such death, injury, loss, illness, delay or expense results from the proven negligence or deliberate action or omission of Masala Creations & Events Limited. Masala Creations & Events Limited’s liability shall in all cases be limited to the sums paid by the Client and excludes all indirect or consequential loss of whatever nature. Nothing in this clause shall affect Masala Creations & Events Limited’s liability for death or personal injury caused by its negligence, for which Masala Creations & Events Limited maintains insurance of up to £10 million.
c. The Client warrants that adequate insurance cover is held to cover such risks.
d. Subcontractors may be engaged on behalf of the Client. The liability of Masala Creations & Events Limited in their failure to perform is limited to the value of the sub-contractor’s services.

17. Third Parties

a. Whilst Masala Creations & Events Limited does not exercise direct control over the running of hotels, venues, entertainers and other services, Masala Creations & Events Limited will always endeavour to protect the interest of its Clients by vigilant selection of third parties contracted to supply within your package. However Masala Creations & Events Limited cannot be liable for any loss, damage or disappointment due to unforeseeable or unavoidable circumstances beyond the control of Masala Creations & Events Limited.

18. Insurance

a. For any personal accidents caused to the Client or any of their Guests during the event, Masala Creations & Events Limited holds no responsibility. This is strictly between the Client and Venue. Masala Creations & Events Limited will take responsibility for any personal incidents if conducted by a member of their staff.
b. For any damage caused to the Client, their Guests or Venue during an Event, Masala Creations & Events Limited holds no responsibility. This is strictly between the Client and Venue. Masala Creations & Events Limited will take liability for any damages caused by a member of their team.
c. It is advised that the Client takes out an insurance policy of its own to cover personal accidents, cancellation and other possible effects, should this not be included in any proposal from Masala Creations & Events Limited.

19. Warranty and Limitation

a. Masala Creations & Events Limited warrants that the services supplied by it will be provided with reasonable skill and care.
b. The warranty given above is given in lieu of and shall be deemed to exclude all other warranties and conditions unless agreed in writing and acknowledged by Masala Creations & Events Limited.

20. Liability & Responsibility

a. The following contract precludes Masala Creations & Events Limited from providing or being held liable for services of clearance for the venue area, including vacuuming, brooming or mopping, excluding the kitchen area.
b. Masala Creations & Events Limited is responsible for leaving the kitchen area (including the kitchen tent) in the same condition as it was found.
c. It the Client’s responsibility to inform their event manager of any and all allergies and dietary requirements. If this is not done so, with no written evidence in place (i.e. in writing), Masala Creations & Events Limited will not be held liable for any subsequent outcome as a direct result of this.
d. Masala Creations & Events Limited will bear no liability for the failure to meet dietary requirements, with the exception that these were clearly stated in advance.

21. Law and Jurisdiction

a. This Agreement is governed by and construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with this Agreement, Masala Creations & Events Limited and the Client both irrevocably submit to the non-exclusive jurisdiction of the English courts.

The terms of this contract may not be modified except in writing signed by or on behalf of both parties.